FAQs

Venue doors open at 12pm. Schedule will be posted on the website closer to the festival date. Curfew 11pm Saturday - which, honestly, we’re all happy about amirite.

Yes. Set times will be posted on the website closer to the festival date. You know how it goes.

Yes

Yes, excluding Clubhouse (21+ only).
Kids 10 and under are free. Parent or guardian must present their AXS Mobile ID upon entry. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.

No ins/outs. You can review other basic festival info here.

There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change.

Yes, more shade options than ever this year

Yes, please check back closer to the festival.

Yesss, who doesn’t love veggies?

Yes. We want you to stay hydrated!

This is a general admission festival on a grassy golf course, no assigned seating. There are some picnic-style seating scattered throughout the site for you to take a break and enjoy a meal. We can get down with some grass sitting on a nice day in August too. It’s all quite lovely, trust us.

Yes, charging lockers with 3-in-1 charging cables to charge devices are available here.

Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

Please review our Health & Safety info here.

As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

Then you’ve got one unique question! Please visit our Contact page or email us with any other questions you may have here.

Please contact https://support.axs.com
Hours: Mon - Fri 8am-10pm &
Sat & Sun 12pm-10pm CST
Live Chat available!

Passes will be scanned from your phone on the Just Like Heaven App or AXS App at the entrance gate per day.

Please visit our Passes & Order Info page for details.

There is no difference in price tiers other than price. Buy early to save!

Of course, we hear you! Check our Payment Plan section for more information.

Sorry, no refunds. You should just come! Please don't come if you have covid or if you're feeling sick. Give your pass to someone else.

Learn at AXS.com.

You may transfer individual tickets through your Just Like Heaven AXS FanAccount – instructions can be found HERE.
Please note, the transfer option will be turned on closer to the show date. Please stay tuned.

Please review Allowed/Prohibited items on our General Info page.

(View Bag Policy)

• Clear bags
• Any clear bag 12"x6"x12" or smaller
• This includes fanny packs, backpacks, duffle bags, whatever type of bag
• Non-clear bags
• Any non-clear bag must be 4.5"x6.5" or smaller
• This includes traditional-sized clutches and fanny packs

Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.

Cameras can be refused at security discretion upon entry.

Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.

See prohibited examples here.

Parasols are generally for blocking the sun
Umbrellas for blocking rain/weather

Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water-resistant material.
If the parasol falls into the dimensions of 23” long / 32” wide opened and has a non metal stemmed handle and scoping pole it should be fine.

You should identify yourself to security as you wait to enter the Venue. Festival Personnel will locate the medical staff adjacent to the main entrance who will assist you in providing a secure area to store all items. Medical-related items that are not available for purchase on site, food included, may be brought in. You may be asked to provide an official doctor’s note or prescription detailing the necessity of the item. Cold storage for medication is located at all medical tents onsite.

All prescriptions must be in properly labeled containers that match the holder’s ID (no pillboxes!). Cold storage for medication is located at all medical tents onsite.

Yes, Naloxone is permitted for personal use.

We have this all in one nifty place, so please check our Getting Here page.

Please check our Getting Here page.

Please check our Getting Here page.