LOST & FOUND

Lost something at the show? View the current inventory of found items below!

Protect Your Phone

Register your mobile device to increase your chances of recovery and receive a custom mobile wallpaper for your lock screen.

If it’s ever found, the Lost & Found team will scan the code to contact you and let you know your device was found!

Click HERE to get started!

Search Lost & Found

Phone Theft

Our Part

Goldenvoice and local law enforcement are working hand in hand to address device theft. Lost and Found staff are trained to coordinate directly with law enforcement to expedite responses to reported thefts. There is a zero-tolerance policy when it comes to phone theft. Dedicated staffing, assets, and infrastructure are in place to catch thieves. Those caught in possession of stolen goods will be immediately turned over to law enforcement.

Your Part

Prevent device theft by keeping track of your device in high traffic areas, turning off access to airplane mode from your lock screen (in your settings) and looking out for individuals watching you and not the show.
Prior to arriving at the Rose Bowl, please record your phone’s serial number. If law enforcement is able to recover your device, we will need that number to reunite you with your cell phone.
If you suspect your phone was stolen, immediately report it to Lost & Found or any Guest Services team member. If your phone location is still available, an immediate notification is critical for law enforcement. If you believe you have identified the individual who has stolen your phone, flag down any staff member or law enforcement as soon as possible.
Post-Event: You can reach out to the Pasadena Police Department hotline at (626) 744-4241 or file a police report here if you believe your phone was stolen. If your device begins sharing location after the event, please contact Pasadena PD as soon as possible.

FAQs

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Where is Lost & Found located during the show?
- Visit the Guest Services team at the Info Tent near the Gate E, VIP lounge, or in the Clubhouse during show hours.
- You can also view items on this page ANY TIME and in the Just Like Heaven mobile app
When is it open?
- During show hours from 12pm-11pm.
- You can also view items on this page ANY TIME and in the Just Like Heaven mobile app
I see my item! How do I get it back?
- If you’re at the festival, stop by any Info Tent location.
- What if the show is over? Submit a Claim for it online! We’ll ask for additional details to verify ownership if necessary. Once confirmed, you’ll receive a confirmation email with return options: in-person pick up, if available, or shipping. Shipping costs will be at the owner's expense.
What if I left the festival? What happens now?
- If you missed us during our show hours, but see your item on the posted inventory, submit a Claim for it. Our team reviews all claims and may ask for more details before verifying ownership.
- Once ownership is confirmed, you’ll receive a confirmation email with return options: in-person pick up, if available, or shipping. Shipping costs will be at the owner's expense.
How updated is the inventory on the website?
- Items are added to the website within an hour of our team receiving them.
- We recommend filling out a Loss Report if you don’t see your item listed on the website.
What if I found something at the festival? Where do I turn it in?

Take found items to the nearest Info Tent. Please DO NOT hand over items to random staff or guards.
What if I don’t see my item on the website?

Rather than keeping you from enjoying the show, we encourage you to submit a Loss Report if you don’t see your item listed. A Loss Report will notify you when something similar to your item is turned in up to 5 days after submitting the report.
What if I think my item was stolen?

We recommend filing a crime report with the Pasadena Police Department. You can do so here.