Lose something at the show? Learn how to protect your stuff ahead of arrival and where to view found items in real time.
Register your device to increase the chances of recovering your item. Once completed, you’ll receive a custom mobile wallpaper to set as your lock screen. If it’s found, the Lost & Found team will scan the code to contact you or a friend letting you know that your device was found.
Click HERE to get started!
Our Part
Goldenvoice and local law enforcement are working hand in hand to address device theft. Lost and Found staff are trained to coordinate directly with law enforcement to expedite responses to reported thefts. There is a zero-tolerance policy when it comes to phone theft. Dedicated staffing, assets, and infrastructure are in place to catch thieves. Those caught in possession of stolen goods will be immediately turned over to law enforcement.
Your Part
Lost & Found is located near Gate E, between the Stardust Stage and the Heavenly Objects Vintage Market. Unable to make it there? Stop by any Info Kiosk to view items with a Guest Services team member.
If you have access to your own mobile device (or a friend’s), you can view items ONLINE ANY TIME here or on the Just Like Heaven mobile app.
Our on-site service hours are Saturday 12pm-11pm.
You can also view items ONLINE ANY TIME here or on the Just Like Heaven mobile app.
Items are added to the website within an hour of our team receiving them.
We recommend filling out a Loss Report if you don’t see your item listed on the website.
A Loss Report will notify you when something similar to your item gets turned in up to 5 days after submitting the report.
Take found items to the nearest Info kiosk or directly to the Lost & Found booth.
Please DO NOT hand over items to random staff or guards.
Rather than keeping you from enjoying the show, we encourage you to submit a Loss Report . The report lets us know what you lost and allows you to be notified whenever an item similar to yours gets turned in up to 5 days after filling it out.
You can fill out a Loss Report on your mobile device (or a friend’s) at Lost & Found or at any Info kiosk inside the festival.
We recommend filing a crime report with the Pasadena Police Department.