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If you are using a screen reader and are having problems using this website, please call (323) 513-6222 for assistance.

FAQ

  • What time does the festival start and end?
    Venue doors open at 12pm. Schedule will be posted on the website closer to the festival date. Curfew 11pm Saturday - which, honestly, we’re all happy about amirite.
  • Will you be posting set times in advance?
    Yes. Set times will be posted on the website closer to the festival date. You know how it goes.
  • Is the festival all ages?
    Yes. Excluding Clubhouse and Clubhouse Platinum which are 21+.
  • Is this festival real?
    As real as it gets! Can't wait for you to join us.
  • Is there anywhere to sit?
    This is a general admission festival on a grassy golf course, no assigned seating. There are some picnic-style seating scattered throughout the site for you to take a break and enjoy a meal. We can get down with some grass sitting on a nice day in May too. It’s all quite lovely, trust us.
  • I placed an order but did not receive my mobile ticket(s).

    We got you! Please contact Ticket Purchase Support.

  • Can my ticket be scanned from my mobile device?
    Yes, passes are QR codes that can be downloaded to your smartphone wallet. 21st century.
  • Are payment plans available?

    Of course, we hear you!. Check our Payment Plan section for more information.

  • I am no longer able to attend, can I get a refund?
    Sorry, no refunds. You should just come!
  • Where do I park for this event?

    We have this all in one nifty place, so please check our Getting Here page.

  • Do you have a lost & found?
    Please check back closer to event dates for information.
  • Can I bring a camera?
    A phone camera, small point and shoot without interchangeable lenses or GoPro (no poles/extender) are fine to bring in. Of course you want to capture some mems. No video cameras or professional cameras will be allowed into the event, that’s why we have cameras on our phones now.
  • Is there public transportation to the event?

    Please check our Getting Here page.

  • Where is the rideshare drop off/pick up point?

    Please check our Getting Here page.

  • Will there be free water refill stations?
    Yes. We want you to stay hydrated!
  • Are there lockers available?
    Please check back for more information.
  • Will there be vegan/vegetarian food?
     Yesss, who doesn’t love veggies?
  • How will Covid-19 affect this event?
       Please review our Health & Safety info here.
  • If the festival doesn’t take place, will I get a refund?
      Yes, you will have the option to roll over your pass to the following festival or request a refund. 
  • What if my question isn't asked frequently enough to be listed here?
     Then you’ve got one unique question! Please contact us with any other questions you may have here.