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FREQUENTLY ASKED QUESTIONS
  • What time does the festival start?
    Venue doors open at 12pm each day. Schedule will be posted on the website closer to the festival date.
  • If I purchased a ticket to Heaven on Saturday, May 4th, can I get in Friday, May 3rd too?
    These are separate (yet identical) ticketed festivals which require a ticket purchased for each day.
  • What is the limit of tickets I can purchase?
    4. 4 at one time is enough. We promise.
  • Is the festival all ages?
    Yes. Children 5 and under are free.
  • I placed an order, but did not receive my ticket(s).
    E-tickets will be sent out approximately 2 weeks before the event date. For any additional questions, please contact Festival Ticketing Support.
  • I placed an order through my Facebook account and I do not have access to that email, what do I do?
  • Can my ticket be scanned from my mobile device?
    The scanners are equipped to scan mobile passes. BUT, we highly recommend that you print them out because cracked, dirty, dim and glared screens can cause a delay in entry. Print on recycled paper if possible, thanks kindly!
  • Are Payment Plans available?
    Yes. In order to utilize the EZ Pay Payment Plan, you must specifically check the EZ Pay box during the check out/order process. If you miss this, you are paying in full and there are no account adjustments. Check our EZ Pay Payment Plan section for more information.
  • I am no longer able to attend, can I get a refund?
    Refunds will not be provided for any reason. Just come, it’ll be fun.
  • Where do I park for this event?
    There is no parking on site at the Queen Mary. ALL parking is offsite and serviced with our free shuttles. For more information and to reserve your parking space once available head to our Getting Here page.
  • Do you have a Lost & Found?
    Can’t keep track of your Juul? Typical. It’s cool though we have Lost & Found at the information tent near the Main Entrance.
  • Can I bring a camera?
    A phone camera or a small point and shoot without interchangeable lenses is fine to bring in. No video cameras (Go-Pros are cool, but no poles or extenders) or professional cameras will be allowed into the event.
  • Is there Public Transportation to the event?
    Please check our Getting Here page for public transportation information.
  • Will you be posting set times in advance?
    Yes. Set times will be posted on the website closer to the festival date.
  • Where is the Rideshare drop off/pick up point?
    Please review our Getting Here page.
  • Will there be free water refill stations?
    Yes, you can have as much water as you’d like. H20 is the way to go!
  • Are there lockers available?
    Yes. Presale for lockers will begin soon, check back for more information.