Frequently Asked Questions

Venue doors open at 12pm. Schedule will be posted on the website closer to the festival date. Curfew 11pm Saturday - which, honestly, we’re all happy about amirite.

Yes. Set times will be posted on the website closer to the festival date. You know how it goes.

Yes

Yes, excluding Clubhouse (21+ only).

For 2025, Just Like Heaven has changed the age that children are admitted free of charge from 5 to 10 years old, when accompanied by a pass-holding parent or guardian, to make it easier for families to enjoy a day of music and fun together. Parent or guardian must present their AXS Mobile ID upon entry. Due to safety concerns, we cannot admit more than 2 children per supervising parent or guardian.

No ins/outs. You can review other basic festival info here.

There is no guarantee. Many artists will be performing at the same time and some areas will have limited capacities. You should plan accordingly and arrive early if there’s a particular performer you really want to see. Also, the lineup is always subject to change.

Yes, please check back closer to the festival.

Yesss, who doesn’t love veggies?

Yes. We want you to stay hydrated!

This is a general admission festival on a grassy golf course, no assigned seating. There are some picnic-style seating scattered throughout the site for you to take a break and enjoy a meal. We can get down with some grass sitting on a nice day in May too. It’s all quite lovely, trust us.

There will be. Stay tuned.

Need a place to pump? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents. We'll provide power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. We are unable to provide refrigeration but you may bring a cooler or bag that is soft-bodied, with dimensions of 11.5 x 6.5 x 8.5” or smaller, empty of any contents other than your pump, cold packs and empty bottles. No metal or glass bottles permitted.

Please review our Health & Safety info here.

As much as we appreciate your interest, we are not able to have volunteers. To review Goldenvoice Job opportunities, please click here.

Then you’ve got one unique question! Please with any other questions you may have here.

Please contact https://support.axs.com/
Hours: Mon - Fri 8am-10pm &
Sat & Sun 12pm-10pm CST
Live Chat available!

Passes will be scanned from your phone on the Just Like Heaven App or AXS App at the entrance gate per day.

Please visit our Passes & Order Info page for details.

There is no difference in price tiers other than price. Buy early to save!

Of course, we hear you! Check our Payment Plan section for more information.

Yes, we are pleased to offer complimentary passes to first responders. Visit GOVX for details.

Sorry, no refunds. You should just come! Please don't come if you have covid or if you're feeling sick. Give your pass to someone else.

Learn at AXS.com.

You may transfer individual tickets through your Just Like Heaven AXS FanAccount – instructions can be found HERE.

Please note, the transfer option will be turned on closer to the show date. Please stay tuned.

Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed.

Cameras can be refused at security discretion upon entry.

Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK.

See prohibited examples here

Yes, Naloxone is permitted for personal use.

Please review Allowed/Prohibited items on our general info page.

Parasols are generally for blocking the sun Umbrellas for blocking rain/weather

Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water-resistant material.

If the parasol falls into the dimensions of 23” long / 32” wide opened and has a non metal stemmed handle and scoping pole it should be fine.

We have this all in one nifty place, so please check our Getting Here page.

Please check our Getting Here page.

Please check our Getting Here page.

Charging lockers provide a place for you and your friends to store your freshly scored merchandise, jackets, bags and more - while also providing a charging place for phones, battery banks, and other devices. Each locker is equipped with a 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and Micro USB connectors to charge devices during festival hours. You'll enjoy freedom with your locker throughout festival hours and come and go as you please. Please do not store perishable foods or beverages inside the lockers.

Each locker includes one, 3-in-1 USB charging cable that features USB-C, Lightning (Apple) and micro USB connectors, so you do not need to bring your own cables to charge devices. You may charge devices that use these connectors securely in your locker during festival hours. For optimal charging speeds, we do not recommend charging more than one device at a time.

GA lockers are located inside the event, within the Rose Bowl concourse.
VIP lockers are located inside the VIP section adjacent to the event main stage.
Clubhouse lockers are located inside the outdoor Clubhouse lounge.
We'll post a venue map closer to the show that highlights these locations, or you can head to any Info Kiosk onsite for directions.

There will be a limited number of complimentary lockers for Clubhouse ticket holders, located within the Clubhouse outdoor lounge. You must have a Clubhouse ticket in order to access these lockers. There is no reserving these Clubhouse lockers ahead of time; they will be provided on a first-come, first-served basis each day at the event's Clubhouse lockers location.

Unfortunately, VIP lockers are exclusively for rent by VIP Pass holders. This is because the VIP lockers are located in the VIP area at the festival. GA lockers are open to any ticketing level.

You will be sent an AXS Mobile ID digital locker pass during the week of the festival. The pass will be available through the Just Like Heaven Festival app or AXS App (iOS and Android). If you have any troubles, please contact contact@locknrock.com and include ‘Just Like Heaven’ so we can identify which event you need assistance with.

By purchasing a locker ahead of time, you will be sent an email the evening before the festival, which will include details on your chosen locker location and information regarding your locker reservation. In this email, you will receive your locker number as well as the combination to the lock which will already be on your locker. If you've received this email, you do not need to check in with a locker attendant and can head straight to your locker! If you did not receive this email - on the day of your reservation, please proceed to the appropriate locker location with your AXS Mobile ID pass for your locker or a government-issued ID, identification card or passport matching your order confirmation to check-in. You will be issued a wristband with your locker number and lock combination. It's crucial to keep this wristband safe, as it grants you access to your locker.

We understand that accidents happen. If you lose your locker information, head to the appropriate locker location with your AXS Mobile ID, ID, identification card or passport matching your order confirmation. We will verify your order and issue you a wristband with your locker information on it. For security purposes, we will also change the lock combination on your locker.

Yes. We will hold your locker reservation throughout the entire festival until you claim it.

During show hours, yes. When the event is over and the venue is closed, you will not be able to access the lockers.

Maybe. There is a limited supply of lockers – and all of them are available online in advance. Every locker will probably be reserved online before the festival begins.

Sorry, same as festival passes - no refunds.

Yes, pending availability. If this is needed, please reach out to us at contact@locknrock.com and include ‘Just Like Heaven’ so we can identify which event you need assistance with. Please note that the GA lockers and VIP lockers slightly differ in size. Be sure to read the dimensions and other details prior to purchase.

Please send an email to contact@locknrock.com and include ‘Just Like Heaven’ so we can identify which event you need assistance with. We will ensure we place you in a locker in an accessible location.

No. The combinations are changed for every festival.